Transcription in AZ, RU and EN
The text of the conversation a minute after the call.
Service 07
Every call heard, logged in the CRM and scored.
AI transcribes your managers’ conversations, writes a short summary and the next step into the CRM, checks the script and finds lost leads. A voice bot takes incoming calls, answers questions and books customers, passing everything to the CRM.
Demo
See how AI breaks down a call
Pick a call and press “Analyse the call”: the transcript appears line by line, then the summary, the score and the CRM entry.
New lead 2:14
- 0:00 · Manager Good afternoon, Nova Furniture, my name is Elvin. How can I help?
- 0:05 · Customer Hello, I left a request on the website about a kitchen. I wanted to know the timing and the price.
- 0:12 · Manager Yes, I see your request, Rashad. A 3-metre kitchen, MDF fronts. The lead time is 25 days, and I will prepare the price estimate today.
- 0:40 · Customer Good. Do you need to take measurements?
- 0:44 · Manager Yes, measuring is free. Does Thursday after 3 pm work?
- 0:52 · Customer Yes, Thursday works.
- 0:55 · Manager Noted: Thursday, 4 pm. I will send the estimate on WhatsApp by this evening. Thank you, Rashad!
Summary for the CRM
- The customer wants a 3 m kitchen with MDF fronts
- Measuring is set for Thursday, 4 pm
- The manager promised an estimate on WhatsApp today
Call score
9 out of 10 10
Checklist
- Greeted and introduced themselves
- Clarified the need
- Named the lead time
- Named the price or the estimate date
- Agreed the next step
CRM entry
- Status
- Measuring booked
- Next step
- Estimate on WhatsApp by 7 pm, measuring Thursday 4 pm
Complaint 3:02
- 0:00 · Manager Nova Furniture, Elvin speaking, hello.
- 0:03 · Customer Hello. I was promised a wardrobe delivery yesterday; nobody came and nobody called.
- 0:10 · Manager Aynur, I apologise. Let me check the order. Yes, the delivery was moved to Friday because the fittings were late, but you were not told. That is our mistake.
- 0:35 · Customer On Friday I am not home until 6 pm.
- 0:40 · Manager Then Friday, 7 pm. The assembly will be free for the wait.
- 0:50 · Customer All right, thank you.
Summary for the CRM
- The wardrobe delivery failed and the customer was not told
- New delivery: Friday, 7 pm
- Compensation: free assembly
Call score
7 out of 10 10
Checklist
- Apologised and admitted the mistake
- Named the reason
- Offered a solution
- Confirmed the new time
- Set a task to control the delivery
CRM entry
- Status
- Complaint: solution agreed
- Next step
- Confirm the Friday 7 pm delivery, task for logistics
Repeat sale 1:48
- 0:00 · Manager Kamran, good afternoon, this is Elvin from Nova Furniture. A year ago you ordered a kitchen from us; I am calling to check everything is fine.
- 0:12 · Customer Good afternoon. Yes, all good. By the way, we are thinking about a hallway wardrobe.
- 0:20 · Manager Great. For returning customers measuring and the design are free. When would suit you?
- 0:30 · Customer Next week, on Tuesday.
- 0:34 · Manager Tuesday, 11 am. I will send a confirmation on WhatsApp.
Summary for the CRM
- The customer is happy with the previous order
- Interest: a hallway wardrobe
- Measuring: Tuesday, 11 am
Call score
8 out of 10 10
Checklist
- Named the reason for the call
- Asked about the experience
- Found a new need
- Agreed a meeting
- Clarified the budget
CRM entry
- Status
- Repeat deal: measuring
- Next step
- Confirmation on WhatsApp, measuring Tuesday 11 am
A voice bot on incoming calls
Press “Call”: the bot answers, books the customer and creates a deal in the CRM.
Hello, this is Nova Furniture. I am a voice assistant; I can book a measuring visit or answer questions. How can I help?
I want to book a kitchen measuring.
Of course. Please tell me your name and district.
Leyla, Yasamal.
Leyla, the nearest free slots in Yasamal are tomorrow at 12 pm or 5 pm. Which suits you?
5 pm.
Booked: tomorrow, 5 pm, kitchen measuring. A confirmation will come on WhatsApp. Have a good day!
- Deal created in the CRM
- Measuring in the calendar: tomorrow 5 pm
- Confirmation sent on WhatsApp
- Manager notified
The bot speaks AZ, RU and EN. We check the recognition accuracy for Azerbaijani on your recordings during the pilot.
The demo runs in your browser: the numbers are examples and nothing is sent anywhere.
What is included
Summary and next step in the CRM
What was agreed, what was promised, when to call back.
Scoring against your checklist
Greeting, finding the need, price, next step.
Alerts for the manager
Missed calls, an unhappy customer, a promise without a task.
A voice bot on incoming calls
Answers questions, books, transfers to a manager.
Weekly report
Calls, conversion, typical objections, manager scores.
A fit if
- Managers make many calls, and nobody hears what they say.
- Leads get lost after a call: not logged, not called back.
- There are more incoming calls than the team can take.
What we need from you
- Access to call recordings: PBX, telephony or CRM.
- Your sales script, or 5 calls you consider exemplary.
- For the voice bot: a list of frequent questions and booking rules.
How the work goes
- 01
Connecting telephony
A PBX, SIP or call recording in the CRM.
- 02
Checklist and rules
What counts as a good call, what to flag.
- 03
A 2-week pilot
We listen to real calls and tune the accuracy.
- 04
Launch and reports
A weekly report and alerts in the manager’s chat.
We use AI tools such as Claude every day, which is why we are fast.
Prices
Price
The price depends on the number of calls a month and the telephony: we name it after a short call and a test on your recordings.
Transcription and analysis are paid by minutes; the voice bot is a setup plus a monthly fee. The telephony stays yours.
All prices and the calculator FAQ
Frequently asked questions
Does the system understand Azerbaijani speech?
Yes, including mixed speech with Russian words. We check the accuracy on your recordings during the pilot and teach it the vocabulary of your niche.
Can calls be recorded?
The customer is told about the recording at the start of the conversation: we add this phrase to the bot’s or PBX’s greeting. Recordings are stored on your side, with access only for the people you name.
Will the voice bot replace an operator?
It takes the typical calls: opening hours, prices, bookings, order status. Complex questions go to a manager with a short summary of the conversation.
Which CRM is needed?
Bitrix24, Kommo or Google Sheets to start. If there is no CRM, we set one up together with the bot.
Let us test it on your calls
Send 3–5 recordings: in 2 days we show the transcript, summaries and scores.
Other services
01
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Leads, invoices, reports and reminders are handled by the system, not by people.
from 350 AZN Learn more 02
Chat-bot and CRM
The bot answers 24/7 and leads customers to a deal; the CRM loses nothing.
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Websites, e-commerce and SEO/GEO
A fast website or store that Google finds and AI assistants recommend.
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Ads and digital marketing
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AI training for teams
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AI department by subscription
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App development
Mobile and web apps for your process: orders, bookings, stock, a customer portal. A first working version in a few weeks.
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